At Art Atelier, we take pride in offering unique, high-end artworks tailored for discerning collectors. Due to the nature of our pieces, all sales are final, and we do not accept returns or refunds, except under exceptional circumstances detailed below.

 

1. Final Sale Policy

All artworks, including commissioned pieces, limited editions, and custom orders, are sold as is and cannot be returned or exchanged. Every acquisition is carefully reviewed before acceptance to ensure the collector’s commitment.

 

2. Exceptional Cases for Refunds

A refund or replacement may be considered only in the following cases :

• Damage incurred during shipping and detected upon delivery.
• Order errors (e.g., receiving the wrong artwork).

In these specific cases:

1. 1. 1. 1. 1. The client must immediately notify the carrier upon receiving the package if visible damage is present and request an official damage report.
            2. The Atelier must be informed within 48 hours of delivery. Claims made after this timeframe will not be considered.
            3. Photographic evidence of the damaged package and artwork must be sent to the Atelier.
            4. The artwork must be returned in its original packaging, including all accessories and documents provided.
            5. The Atelier will assess the claim and offer, depending on the situation, a reparation, replacement arrangement, or a refund.

Damaged Artwork Not Reported Immediately

If the client accepts the package without reporting any issues to the carrier and contacts us beyond the 48-hour window, no refund or replacement will be possible.

 

3. Custom Orders & Commissioned Artworks

Special orders, including commissioned artworks require a non-refundable deposit of 60% of the total artwork’s value. Once production has begun, no refund will be possible, except in the case of a proven error by the Atelier.

 

4. Return Costs & Responsibilities

Return shipping costs are the client’s responsibility, except in cases of an error by the Atelier.

If a refund is granted, it will be processed only after the returned artwork has been received and inspected.

The Atelier is not responsible for any loss or damage during the return process. We strongly recommend using insured shipping for returns.

 

5. Dispute Resolution

In case of a dispute, we always strive for an amicable resolution. However, if no agreement can be reached, the courts of Côte d’Ivoire will have jurisdiction.

This policy is designed to protect both our acquirers and the integrity of our artworks. For any questions, please contact us at madameferima.art@gmail.com before initiating an acquisition.